HOW DO I CHECK ON AN ORDER I HAVE PLACED?
For questions regarding the status of your order, you may contact
our Customer Service representatives at (518) 436-1533 or email
us at firstname.lastname@example.org
HOW CAN I RECEIVE MODE PRODUCT SAMPLES?
MODE samples are not available for general distribution at this
DOES MODE COSMETICS TEST ON ANIMALS?
No, MODE does not test on animals.
DO YOU ACCEPT INTERNATIONAL ORDERS?
MODE currently does accept international orders, excluding
Nail Enamel. For more information about International
WHAT IS YOUR RETURN POLICY?
If for any reason you are not completely satisfied
with your MODE Cosmetics Online purchase, simply return the
unused portion within 30 days from the date of purchase and
we will be happy to remit your account for the full amount of
your purchase, less shipping & handling. Sorry, we do not
accept exchanges at this time. More information about Returns
DO YOU HAVE CATALOGS?
MODE is an eco-friendly company and regrettably, does not currently
produce a product catalog. We welcome you to visit and view
MODE products on our Web site, www.modecosmetics.com.
CAN I RETURN AN ITEM PURCHASED IN A RETAIL STORE TO
We're sorry, but returns for products purchased from retail
and all other locations must be returned to their original point
of purchase, in accordance with the retailers return policy.
We regret we can not offer you our money-back guarantee or otherwise
assist you with any problems that you may encounter with MODE
products purchased from unauthorized retailers, wholesalers,
distributors, or other unauthorized sources.
WHY DO THE PRODUCT SHADES LOOK DIFFERENT ON MY COMPUTER?
site is best viewed with Internet Explorer 6.0 or higher and
a minimum monitor resolution of 1024 x 768. Please note that
monitors display colors differently based upon their settings.
MODE product color swatches and descriptions are described to
the best of our ability.
feel free to email us with questions about specific products
or colors, and we'll be happy to provide you with any additional
information we have available.