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CUSTOMER SERVICE

Call us at (518) 436-1833 M-F 9 am- 5 pm EST
customerservice@modecosmetics.com

FREQENTLY ASKED QUESTIONS


HOW DO I CHECK ON AN ORDER I HAVE PLACED?
For questions regarding the status of your order, you may contact our Customer Service representatives at (518) 436-1533 or email us at customerservice@modecosmetics.com


HOW CAN I RECEIVE MODE PRODUCT SAMPLES?

MODE samples are not available for general distribution at this time.


DOES MODE COSMETICS TEST ON ANIMALS?

No, MODE does not test on animals.


DO YOU ACCEPT INTERNATIONAL ORDERS?
MODE currently does accept international orders, excluding Nail Enamel. For more information about International Shipping


WHAT IS YOUR RETURN POLICY?
If for any reason you are not completely satisfied with your MODE Cosmetics Online purchase, simply return the unused portion within 30 days from the date of purchase and we will be happy to remit your account for the full amount of your purchase, less shipping & handling. Sorry, we do not accept exchanges at this time. More information about Returns



DO YOU HAVE CATALOGS?
MODE is an eco-friendly company and regrettably, does not currently produce a product catalog. We welcome you to visit and view MODE products on our Web site, www.modecosmetics.com.


CAN I RETURN AN ITEM PURCHASED IN A RETAIL STORE TO MODECOSMETICS.COM?
We're sorry, but returns for products purchased from retail and all other locations must be returned to their original point of purchase, in accordance with the retailers return policy. We regret we can not offer you our money-back guarantee or otherwise assist you with any problems that you may encounter with MODE products purchased from unauthorized retailers, wholesalers, distributors, or other unauthorized sources.


WHY DO THE PRODUCT SHADES LOOK DIFFERENT ON MY COMPUTER?
This site is best viewed with Internet Explorer 6.0 or higher and a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings. MODE product color swatches and descriptions are described to the best of our ability.

Please feel free to email us with questions about specific products or colors, and we'll be happy to provide you with any additional information we have available.




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Created by second generation cosmetic purveyors, MODE Cosmetics is beneficial beauty fusing high impact color, superior performance formulations, and style with nourishing natural skin care ingredients. MODE believes makeup and skincare go hand in hand, and as the pioneers of this concept we developed innovative eye, lip, nail, face, and hair care products that are chock full of our signature POTENT NATURALS™ from the world's finest botanicals and super fruit extracts to reviving fruit oils and energizing essential oils. MODE is never tested on animals and made with love in the USA.