Shipping
& Returns
Shipping
Rates
Our
shipping carrier is USPS Priority Mail and UPS. UPS does not
deliver on weekends, nor do they deliver to P.O. Boxes. Both
APO and P.O. Box orders will be shipped via USPS, standard shipping
charges will apply. All U.S. orders will receive an email containing
your order tracking number so you may check the status of your
order delivery. International orders do not receive tracking
numbers.
| Carrier |
Country |
Order
Amount |
Rate |
USPS
/ UPS |
USA |
$0.00
to $48.99 |
$6.99 |
USPS
/ UPS |
USA |
$49.00
& Up |
FREE |
All
orders over $250.00 will incur additional shipping charges.
You may request express shipping at an additional charge, please
email customerservice@modecosmetics.com for details.
Shipping
Status
If you want to check the status of your order, please use the
tracking number included in your shipping confirmation email.
If you have questions about your order, please call us at 1-518-436-1533
or email Customer Service at customerservice@modecosmetics.com.
International
Shipping
MODE ships
orders, excluding Nail Enamel, worldwide. Your order may be
subject to import duties and taxes, which are levied when your
package arrives in your country. If you do incur import duties
and taxes, they must be rendered in order for your package to
clear customs
| Carrier |
Country |
Order
Amount |
Rate |
USPS |
Canada |
$0.01
& Up |
$19.95 |
USPS |
All
Other
Countries |
$0.01
& Up |
$23.95 |
Returns
If for any reason you are not
completely satisfied with your MODE Online purchase, we will
be happy to credit your account for the purchase amount, less
shipping and handling.
*Returns
must be made within 30 (thirty) days from the date of purchase.
Sorry, no exchanges.
*We respectfully request you must include your packing slip
with your return.
*For your protection and to ensure prompt delivery, we recommend
that you send your return via an insured method which can be
tracked in the case of loss (i.e. UPS or insured Parcel Post).
We're
sorry; return shipping fees are not refundable.
*Mail returns purchased from modecosmetics.com to:
Zela International Co.
Attn: MODE Returns
13 Manor Street
Albany, NY 12207
Products purchased from retail
and all other locations must be returned to their original point
of purchase. We regret we can not offer you our money-back guarantee
or otherwise assist you with any problems that you may encounter
with MODE products purchased from unauthorized retailers, wholesalers,
distributors, or other unauthorized sources.
If you should need further information regarding the return
of any MODE product, please email customerservice@modecosmetics.com
or contact us directly at 1-518-436-1833, and it would be our
pleasure to assist you.
