Call us at (518) 436-1833 M-F 9 am- 5 pm EST
Our shipping carrier is USPS Priority Mail and UPS.
UPS does not deliver on weekends, nor do they deliver to P.O.
Boxes. Both APO and P.O. Box orders will be shipped via USPS,
standard shipping charges will apply. All U.S. orders will receive
an email containing your order tracking number so you may check
the status of your order delivery. International orders do not
receive tracking numbers.
USPS Priority / UPS - Order Total $0.01 - $48.99 - S&H $6.95
USPS Priority / UPS - Order Total $49.00 and over - S&H
orders over $250.00 will incur additional shipping charges.
You may request express shipping at an additional charge, please
email firstname.lastname@example.org for details.
CANADA - Via USPS Priority / UPS - Order Total $0.01 and over
- S&H $19.95
INTERNATIONAL SHIPPING RATES
MODE ships orders, excluding Nail Enamel, worldwide.
Your order may be subject to import duties and taxes, which
are levied when your package arrives in your country. If you
do incur import duties and taxes, they must be rendered in order
for your package to clear customs
To ALL OTHER COUNTRIES - Via USPS Priority / UPS - Order Total
$0.01 and over - S&H $23.95
If you want to check the status of your order, please use the
tracking number included in your shipping confirmation email.
If you have questions about your order, please call us at 1-518-436-1533
or email Customer Service at email@example.com
If for any reason you are not completely satisfied with
your MODE Online purchase, we will be happy to credit your account
for the purchase amount, less shipping and handling.
*Returns must be made within 30 (thirty) days from the date of
purchase. Sorry, no exchanges.
*We respectfully request you must include your packing slip with
*For your protection and to ensure prompt delivery, we recommend
that you send your return via an insured method which can be tracked
in the case of loss (i.e. UPS or insured Parcel Post). We're sorry;
return shipping fees are not refundable.
*Mail returns purchased from modecosmetics.com to:
Zela International Co.
Attn: MODE Online Returns
13 Manor Street
Albany, NY 12207
Products purchased from retail and all other locations must be
returned to their original point of purchase. We regret we can
not offer you our money-back guarantee or otherwise assist you
with any problems that you may encounter with MODE products purchased
from unauthorized retailers, wholesalers, distributors, or other
If you should need further information regarding the return of
any MODE product, please email firstname.lastname@example.org
or contact us directly at (518) 436-1833, and it would be our
pleasure to assist you.