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CUSTOMER SERVICE

Call us at (518) 436-1833 M-F 9 am- 5 pm EST
customerservice@modecosmetics.com

SHIPPING & RETURNS

U.S. SHIPPING RATES
Our shipping carrier is USPS Priority Mail and UPS. UPS does not deliver on weekends, nor do they deliver to P.O. Boxes. Both APO and P.O. Box orders will be shipped via USPS, standard shipping charges will apply. All U.S. orders will receive an email containing your order tracking number so you may check the status of your order delivery. International orders do not receive tracking numbers.

USPS Priority / UPS - Order Total $0.01 - $48.99 - S&H $6.95
USPS Priority / UPS - Order Total $49.00 and over - S&H FREE

All orders over $250.00 will incur additional shipping charges. You may request express shipping at an additional charge, please email customerservice@modecosmetics.com for details.



INTERNATIONAL SHIPPING RATES
MODE ships orders, excluding Nail Enamel, worldwide. Your order may be subject to import duties and taxes, which are levied when your package arrives in your country. If you do incur import duties and taxes, they must be rendered in order for your package to clear customs

To CANADA - Via USPS Priority / UPS - Order Total $0.01 and over - S&H $19.95
To ALL OTHER COUNTRIES - Via USPS Priority / UPS - Order Total $0.01 and over - S&H $23.95



SHIPPING STATUS
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-518-436-1533 or email Customer Service at customerservice@modecosmetics.com




RETURNS
If for any reason you are not completely satisfied with your MODE Online purchase, we will be happy to refund your purchase amount, less shipping and handling, in the form of the original payment.

*Returns must be made within 30 (thirty) days from the date of purchase. Sorry, no exchanges.

*We respectfully request you must include your packing slip with your return.

*For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post). We're sorry; return shipping fees are not refundable.

*Mail returns purchased from modecosmetics.com to:

Zela International Co.
Attn: MODE Online Returns
13 Manor Street
Albany, NY 12207

Products purchased from retail and all other locations must be returned to their original point of purchase. We regret we can not offer you our money-back guarantee or otherwise assist you with any problems that you may encounter with MODE products purchased from unauthorized retailers, wholesalers, distributors, or other unauthorized sources.

If you should need further information regarding the return of any MODE product, please email customerservice@modecosmetics.com or contact us directly at (518) 436-1833, and it would be our pleasure to assist you.



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Created by second generation cosmetic purveyors, MODE Cosmetics is beneficial beauty fusing high impact color, superior performance formulations, and style with nourishing natural skin care ingredients. MODE believes makeup and skincare go hand in hand, and as the pioneers of this concept we developed innovative eye, lip, nail, face, and hair care products that are chock full of our signature POTENT NATURALS™ from the world's finest botanicals and super fruit extracts to reviving fruit oils and energizing essential oils. MODE is never tested on animals and made with love in the USA.