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CUSTOMER SERVICE

Call us at (518) 436-1833 M-F 9 am- 5 pm EST
customerservice@modecosmetics.com

SHOPPING ONLINE

PAYMENT OPTIONS
For online purchases, we accept Visa, Mastercard, Discover, American Express, Debit Cards, and echecks. Information entered is encrypted, protecting any information that is submitted at the time of your order. You may also pay online orders with a PayPal account but you are not required to have an account to place your order.

Please Note: For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

As email is not a secure method of transmitting credit card information, we strongly advise that for your protection you do NOT send credit card information via an email message. Instead, we suggest that you call us directly.

We accept check or money orders for payments by mail payable to:

Zela International Co.
Attn: MODE Order Dept.
13 Manor Street
Albany, NY 12207

Please note to add 8.00% tax for New York State and applicable shipping charges.




SALES TAX
Zela International Co. must charge sales tax of 8.00% for all orders shipped to New York State Residents as applicable by law.




TELEPHONE ORDERS
If you are uncomfortable entering your credit card information online, we will be happy to accept your order by phone, please call (518) 436-1833 and a Customer Representative will be happy to assist you.



INTERNATIONAL ORDERS
MODE ships orders, excluding Nail Enamel, worldwide. Your order may be subject to import duties and taxes, which are levied when your package arrives in your country. If you do incur import duties and taxes, they must be rendered in order for your package to clear customs.




ORDER CONFIRMATION
Upon checkout, an email will be sent to you with a confirmation of your order. Additionally, when your order is shipped you will receive an email containing your order tracking number so you may check the status of your order delivery. If you have any questions about your order status, please email customerservice@modecosmetics.com




OPTIMAL MONITOR SETTINGS
This site is best viewed with Internet Explorer 6.0 or higher and a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings. All MODE product color swatches and descriptions are described to the best of our ability.

Please feel free to email us with questions about specific products or colors, and we'll be happy to provide you with any additional information we have available.




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© 2014 Zela International Co. All Worldwide Rights Reserved | Terms & Conditions | Site Map

 
Created by second generation cosmetic purveyors, MODE Cosmetics is beneficial beauty fusing high impact color, superior performance formulations, and style with nourishing natural skin care ingredients. MODE believes makeup and skincare go hand in hand, and as the pioneers of this concept we developed innovative eye, lip, nail, face, and hair care products that are chock full of our signature POTENT NATURALS™ from the world's finest botanicals and super fruit extracts to reviving fruit oils and energizing essential oils. MODE is never tested on animals and made with love in the USA.