| CUSTOMER
SERVICE
CALL US AT 1.518.436.1833 AVAILABLE
9 AM - 5 PM EST OR EMAIL US AT CUSTOMERSERVICE@MODECOSMETICS.COM |
Shopping
Online
Payment
Options
For online purchases, we accept Visa, Mastercard,
Discover, American Express, Debit Cards, and echecks. Information
entered is encrypted, protecting any information that is submitted
at the time of your order. You may also pay online orders with
a PayPal account but you are not required to have an account
to place your order.
Please Note: For your security your billing name and address
must match that of the credit card used for payment. We reserve
the right to cancel any order that does not match these criteria.
As email is not a secure method of transmitting credit card
information, we strongly advise that for your protection you
do NOT send credit card information via an email message. Instead,
we suggest that you call is directly.
We accept check or money orders for payments by mail payable
to:
Zela International Co.
Attn: MODE Order Dept.
13 Manor Street
Albany, NY 12207
Please note to add 8.00% tax for New York State and applicable
shipping charges.
Sales
Tax
Zela
International Co. must charge sales tax of 8.00% for all orders
shipped to New York State Residents as applicable by law.
Telephone Orders
If
you are uncomfortable entering your credit card information
online, we will be happy to accept your order by phone, please
call 1-518-436-1833 and a Customer
Representative will be happy to assist you.
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International Orders
MODE
ships orders,
excluding Nail Enamel, worldwide. Your order may be subject to import
duties and taxes, which are levied when your package arrives in
your country. If you do incur import duties and taxes, they must
be rendered in order for your package to clear customs.
Order
Confirmation
Upon checkout, an email will be sent to you with
a confirmation of your order. Additionally, when your order is shipped
you will receive an email containing your order tracking number
so you may check the status of your order delivery. If you have
any questions about your order status, please email customerservice@modecosmetics.com.
Optimal
Monitor Settings
This site is best viewed with Internet
Explorer 6.0 or higher and a minimum monitor resolution of 1024
x 768. Please note that monitors display colors differently based
upon their settings. All MODE product color swatches and descriptions
are described to the best of our ability.
Please feel free to email us with questions about specific products
or colors, and we'll be happy to provide you with any additional
information we have available.
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