Your
Order
Order
Processing
Orders are processed within 1-2 business
days (excluding weekends). Orders placed on Saturday and Sunday
will be processed the following Monday. Orders are processed
and shipped on business days (Monday through Friday, excluding
Federal holidays.
Order
Inquiries
Upon checkout, an email will be sent to you
with a confirmation of your order. Additionally, when your order
is shipped you will receive an email containing your order tracking
number so you may check the status of your order delivery.
If you have any questions about your order status, please email
customerservice@modecosmetics.com.
Order
Cancellation
If you need to change or cancel an order you have already placed,
please contact us as soon as possible and we will do our best
to assist your needs. Orders may not be changed or cancelled
once they have been shipped.
If you have additional questions about your order, please contact
MODE Customer Service directly by phone at 1-518-436-1833 between
10am-5pm EST, or by email at customerservice@modecosmetics.com.
