are processed within 2-3 business days (excluding weekends).
Orders placed on Saturday and Sunday will be processed the following
Monday. Orders are processed and shipped on business days (Monday
through Friday, excluding Federal holidays)
Upon checkout, an email will be sent to you with a
confirmation of your order. Additionally, when your order is
shipped you will receive an email containing your order tracking
number so you may check the status of your order delivery.
If you have any questions about your order status, please email
If you need to change or cancel an order you have already placed,
please contact us as soon as possible and we will do our best
to assist your needs. Orders may not be changed or cancelled
once they have been shipped.
If you have additional questions about your order, please contact
MODE Customer Service directly by phone at (518) 436-1833 between
9 am-5 pm EST, or by email at firstname.lastname@example.org