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CUSTOMER SERVICE

Call us at (518) 436-1833 M-F 9 am- 5 pm EST
customerservice@modecosmetics.com

YOUR ORDER

ORDER PROCESSING
Orders are processed within 2-3 business days (excluding weekends). Orders placed on Saturday and Sunday will be processed the following Monday. Orders are processed and shipped on business days (Monday through Friday, excluding Federal holidays)



ORDER INQUIRIES
Upon checkout, an email will be sent to you with a confirmation of your order. Additionally, when your order is shipped you will receive an email containing your order tracking number so you may check the status of your order delivery.

If you have any questions about your order status, please email customerservice@modecosmetics.com



ORDER CANCELLATION

If you need to change or cancel an order you have already placed, please contact us as soon as possible and we will do our best to assist your needs. Orders may not be changed or cancelled once they have been shipped.

If you have additional questions about your order, please contact MODE Customer Service directly by phone at (518) 436-1833 between 9 am-5 pm EST, or by email at customerservice@modecosmetics.com




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Created by second generation cosmetic purveyors, MODE Cosmetics is beneficial beauty fusing high impact color, superior performance formulations, and style with nourishing natural skin care ingredients. MODE believes makeup and skincare go hand in hand, and as the pioneers of this concept we developed innovative eye, lip, nail, face, and hair care products that are chock full of our signature POTENT NATURALS™ from the world's finest botanicals and super fruit extracts to reviving fruit oils and energizing essential oils. MODE is never tested on animals and made with love in the USA.