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HOW
MAY WE ASSIST YOU?
We are
deeply committed to providing our valued customers with exceptional
customer service.
The information below is provided to address your questions,
if you have any questions before ordering, please feel free
to email customer
service.
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ORDERING
1) You may place orders
on our website. International orders please see below.
2) You may place orders by mail with check or money order.
See payment options below for details.
3) You may place orders by phone by calling 518.436.1833 and
a customer service representative will assist you.
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CUSTOMER SERVICE
HOURS
Monday through Friday 9:30 am - 5:00 pm est
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PAYMENT OPTIONS
ONLINE PAYMENTS:
For online purchases, we accept Visa,
Mastercard, Discover, American Express, Debit Cards, and echecks.
You may pay online orders with your PayPal account but you
are not required to have an account to place an order. Information
entered is encrypted, protecting any information that is submitted
at the time of your order.
If you are uncomfortable entering your credit card information
online, we will be happy to accept your order by phone, please
call 518.436.1833.
As email is not a secure method of transmitting credit card
information, we strongly advise that for your protection you
do NOT send credit card information via an email message.
Instead, we suggest that you call is directly.
MAIL PAYMENTS:
We accept check or money orders for
payments by mail payable to:
Zela International Co.
Attn: MODE Order Dept.
13 Manor Street
Albany, NY 12207
Please add 8.00% tax for New York State and applicable shipping
charges in the Continental US and Canada.
Please see standard shipping rates below.
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SALES TAX
Zela International Co. must charge sales tax of 8.00%
for all orders shipped to New York State Residents as applicable
by law.
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ORDER CONFIRMATION
Upon checkout, an email will be sent
to you from PayPal with a confirmation of your order. When
your order is shipped you will receive an email containing
your order tracking number so you may check the status of
your order delivery. If you have any questions about your
order status, please contact customer
service,
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INTERNATIONAL/ALASKA, HAWAII & US TERRITORY ORDERS
For non-Continental US and International
customers who wish to place an order, please email customer
service for details.
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SHIPPING METHODS and RATES
CONTINENTAL U.S. ONLY:
Our shipping carrier for the
is UPS Ground and USPS Priority Mail with delivery confirmation.
UPS does not deliver on weekends, nor do they deliver to P.O.
Boxes. Both APO and P.O. Box orders will be shipped via USPS.
Standard shipping charges will apply.
ORDER TOTAL:
$1.00 to $49,99 - $6.99
$50.00 and over - Free Shipping
You
may request express shipping at an additional charge, please
contact
customer service for details.
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ORDER PROCESSING AND STATUS
We aim to process and ship orders within 24 hours of receipt
(business days M-F excluding Federal holidays), in the order
in which they are received. All orders are checked by a 4-point
system to ensure 100% accuracy.
Please
expect the following amount of time for the delivery of an
order:
East Coast - 1 to 3 business days
Mid West - 3 to 5 business days
West Coast - 5 to 8 business days
APO orders - Please allow 4 to 6 weeks
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ORDER CHANGE OR CANCELLATION
If you need to change or cancel an order
you have already placed, please contact customer
service or call 518.436.1833, and we will do our best
to assist your needs. Orders may not be changed or cancelled
once they have been shipped.
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RETURN POLICY
Zela International Co. guarantees your
complete satisfaction with every purchase. We fully stand
behind all of our quality products,
For products purchased from modecosmetics.com, if for any
reason you are not satisfied with MODE products, you may return
them by mail for a 100% money back guarantee, less shipping
and handling, within 30 (thirty) days from the date of purchase.
We respectfully request you must include your packing slip
with your return.
Products purchased from all other locations must be returned
to their original point of purchase.
If you buy MODE products from unauthorized retailers, wholesalers,
distributors, or other unauthorized sources, we regret we
can not offer you our money-back guarantee or otherwise assist
you with any problems that you may encounter.
If you should need further information
regarding the return of any MODE product, please do email
customer
service or contact us directly at 518.436.1833, and it
would be our pleasure to assist you.
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PRODUCT COLOR AND DESCRIPTION
All MODE product color swatches and
descriptions are described to the best of our ability. Color
swatches may vary according to your browser settings.
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