How do I check on an order I have placed?
If you are a registered Modecosmetics.com customer, you may check the status of your order by signing in to your account. If you are not a registered member, you can check by visiting the Order Status page below:
Order Status
Do you accept international orders?
MODE currently does accept international orders, excluding Nail Enamel. For more information:
International Shipping
Does MODE test on animals?
No, MODE does not test on animals and is proudly cruelty free.
Can you send samples of your products?
At times, we offer samples as an online gift or when we launch a new line of products with purchase. To be included in these future offers, please sign up for our email list.
Do you offer a discount program for makeup artists?
Yes. We created the MODE Pro Artists program to give professional makeup artists and cosmetologists special discounts and benefits on MODE products. For more information about:
Pro Artists Program
Can you send samples for my blog?
Send us an email and please provide a direct link to your blog, website or channel, as well as any details you can provide about your site (number of subscribers, page views per month, etc.). Please allow up to 3 weeks for a reply due to a high volume of requests received.
Send An Email
What is your return policy?
If for any reason you are not completely satisfied with your MODE Online purchase, simply return the unused portion and we will be happy to remit your account for the amount of your purchase, less shipping & handling, within 30 days from the date of purchase. For more information about:
Returns
Can I return an item purchased in a retail store to modecosmetics.com?
We're sorry, but returns for products purchased from retail and all other locations must be returned to their original point of purchase, in accordance with the retailers return policy. We regret we can not offer you our money-back guarantee or otherwise assist you with any problems that you may encounter with MODE products purchased from unauthorized retailers, wholesalers, distributors, or other unauthorized sources.
Why do the product shades look different on my computer?
This site is best viewed with Internet Explorer 9.0 or higher and a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings. MODE product color swatches and descriptions are described to the best of our ability.
Please feel free to contact us with questions about specific products or colors, and we'll be happy to provide you with any additional information we have available.
