Product Returns

We are committed to bringing you products of the highest quality and we want you to be happy with your purchase. If you are not satisfied with your modecosmetics.com purchase, we are glad to accept returns of unopened, unused merchandise for a full refund within 30 days of purchase. Return shipping and handling charges are the customer's responsibility.

Please follow the instructions below so that we can process your return as quickly as possible. You will be notified by email once your returns have been received and processed. Processing time for returns can take up to 2-3 business days to complete and 3-5 business days to post onto your account. Please note original shipping costs cannot be refunded.

Pack with care and mail your package with your own preferred shipping carrier to:

• Zela International LLC
  Attn: MODE Returns
  13 Manor Street
  Albany, NY 12207
• Include a copy of the packing slip with the return.
• For your protection and to ensure prompt delivery, we recommend that you use a trackable shipping method for your return and we recommend keeping a copy of your return tracking number. Please note that MODE is not responsible for returns that are lost in transit.

Please note:

• We do not accept exchanges at this time.
• Items marked as final sale are not eligible for return.
• Only items purchased at modecosmetics.com may be accepted for return. Products purchased from retail and all other locations must be returned to their original point of purchase.
• MODE reserves the right to deny returns that, in its sole discretion, does not comply with the return policy requirements.