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Return Policy

Return Rules & Restrictions

We are committed to bringing you products of the highest quality. If for any reason a product does not meet your expectations, you may return your gently used item purchased from within 30 days from the date of purchase.

Pack with care and mail returns purchased from to:

  • Zela International LLC
    Attn: MODE Online Returns
    13 Manor Street
    Albany, NY 12207
  • Enclose a copy of the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
  • For your protection and to ensure prompt delivery, we recommend that you use USPS or UPS for your return which can be tracked in the case of loss.
  • Processing time for returns takes up to 10 business days from the time the return is received.

Return Rules

  • Returns must be made within 30 days of purchase.
  • We accept returns of product shipped within the United States only. Please note that MODE is not responsible for returns that are lost in transit.
  • Original shipping charges are non-refundable.
  • Only items purchased through may be returned to our online store.
  • Products purchased from retail and all other locations must be returned to their original point of purchase.
  • We regret we can not offer our money-back guarantee or otherwise assist you with any problems that you may encounter with MODE products purchased from unauthorized retailers, wholesalers, distributors, or other unauthorized sources.
  • Items marked as final sale are unable to be returned.

Return Restrictions

  • We do not accept exchanges at this time.
  • We do not accept returns for items shipped internationally.
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