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Return Policy

Return Rules & Restrictions

We are committed to bringing you products of the highest quality. If you are not satisfied with your online purchase, you may return your unused product within 30 days from the date of purchase.

Please follow the instructions below so that we can process your return as quickly as possible. You will be notified by email once your returns have been received and processed. Processing time for returns can take up to 10 business days from the time the return is received

Pack with care and mail returns purchased from to:

  • Zela International LLC
    Attn: MODE Online Returns
    13 Manor Street
    Albany, NY 12207
  • Enclose a copy of the original packing slip with the item.
  • For your protection and to ensure prompt delivery, we recommend that you use a trackable shipping method for your return. Please note that MODE is not responsible for returns that are lost in transit.

Return Rules

  • Returns of unused products must be made within 30 days of purchase.
  • Original shipping charges are non-refundable.
  • Only items purchased through may be returned to our online store. Products purchased from retail and all other locations must be returned to their original point of purchase.
  • MODE reserves the right to deny returns that, in its sole discretion, does not comply with the return policy requirements.

Return Restrictions

  • We do not accept exchanges at this time.
  • Used products are non-returnable.
  • We do not accept returns for items shipped internationally.
  • Items marked as final sale are unable to be returned.
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