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Return Policy

Return Rules & Restrictions

If for any reason a product does not meet your expectations, you may return it for a refund within 30 days from the date of purchase.

Pack with care and mail returns purchased from to:

  • Zela International LLC
    Attn: MODE Online Returns
    13 Manor Street
    Albany, NY 12207
  • Enclose a copy of the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
  • For your protection and to ensure prompt delivery, we recommend that you use USPS or UPS for your return which can be tracked in the case of loss.
  • Processing time for returns takes up to 10 business days from the time the return is received.

Return Rules

  • Returns must be made within 30 days of purchase.
  • We accept returns of product shipped within the United States only.
  • Original shipping charges are non-refundable.
  • Only items purchased through may be returned to our online store.
  • Products purchased from retail and all other locations must be returned to their original point of purchase.
  • We regret we can not offer our money-back guarantee or otherwise assist you with any problems that you may encounter with MODE products purchased from unauthorized retailers, wholesalers, distributors, or other unauthorized sources.

Return Restrictions

  • We do not accept exchanges at this time.
  • We do not accept returns for items shipped internationally.
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